Shon’s understands the importance and value of the contents stored in your equipment. We are available 24 Hours a day and 7 days a week to assist with any emergencies. After normal hours of operation call our Answering Service at 1-866-317-9563, the on-call technician is paged and will contact you ASAP. Under normal circumstances the technician can be onsite within 1-2 hours. We also stock most of the OEM parts in our service vehicles needed to get the failed equipment back online. Although some repairs will not be possible at that time, we can help make arrangements to keep your contents safe. A loaner freezer can be provided, and the failed equipment removed to our facility for repairs to be completed.